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Store Policy

Customer Care

Customer Care Policy

1. Introduction At MyControlPanel, we are committed to providing exceptional customer service and ensuring customer satisfaction. This policy outlines our approach to customer care and the standards we uphold to meet our customers' needs effectively.

2. Customer Support

  • Our customer support team is available to assist with inquiries, orders, and any concerns.

  • Customers can contact us via sales@mycontrolpanel.co.uk.

  • We aim to respond to all inquiries within 1 working day, excluding weekends and public holidays.

3. Order Processing & Delivery

  • Orders are processed within one working day and dispatched.

  • Customers will receive tracking information where applicable.

  • If there are any delays or issues, we will notify customers promptly.

4. Returns & Refunds

  • Customers can return eligible products within 14 days of receipt.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Refunds will be processed within 3days upon receipt and inspection of the returned item.

  • Certain items, such as bespoke made items, are exempt from returns.

5. Complaints Resolution

  • We take customer complaints seriously and aim to resolve them efficiently.

  • Customers can submit complaints via sales@mycontrolpanel.co.uk.

6. Privacy & Data Protection

  • We comply with UK GDPR and other applicable data protection laws.

  • Customer information is handled securely and is not shared with third parties without consent.

  • For more details, please refer to our Privacy Policy

7. Accessibility & Equal Treatment

  • We strive to make our website and services accessible to all customers, including those with disabilities.

  • Customers requiring assistance can contact our support team for additional help.

  • We do not tolerate discrimination and are committed to fair and equal service for all customers.

8. Continuous Improvement

  • We welcome customer feedback to enhance our services.

  • Customers can share feedback via [Feedback Channel].

  • We regularly review and update our policies to ensure the highest standards of customer care.

9. Contact Us For any questions or further assistance, please contact us at:

Privacy & Safety

1. Introduction At mycontrolpanel, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

2. Information We Collect

  • Personal details such as name, email address, phone number, and postal address.

  • Payment information when processing transactions.

  • Technical data, including IP address, browser type, and device information.

  • Information provided through customer interactions, such as inquiries or support requests.

3. How We Use Your Information We use your information to:

  • Process orders and transactions.

  • Provide customer support and respond to inquiries.

  • Improve our website and user experience.

  • Send marketing communications (only with consent).

  • Comply with legal obligations.

4. Data Sharing & Third Parties

  • We do not sell or rent personal data to third parties.

  • We may share data with trusted service providers for payment processing, delivery, or customer support.

  • Data may be disclosed if required by law or regulatory authorities.

5. Data Security

  • We implement appropriate security measures to protect personal data.

  • Data is stored securely and access is restricted to authorized personnel.

6. Data Retention

  • We retain personal data only as long as necessary for legal, operational, and contractual purposes.

  • Customers may request data deletion under applicable laws.

7. Your Rights You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights are violated.

8. Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience.

  • Users can manage cookie preferences via browser settings.

9. Contact Us For any privacy-related inquiries, please contact us at:

This policy is effective as of 2022 and subject to periodic updates.

Wholesale Inquiries

Please contact sales@mycontrolpanel.co.uk for wholesale enquiries.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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